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[RESOLVED] BUG-2024-015-FUNC: HTML Data Exporter Fails with Current Version Option.

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[RESOLVED] BUG-2024-015-FUNC: HTML Data Exporter Fails with Current Version Option.

Last Updated on August 15, 2024 | 2 min read


Summary

Status: Resolved

Present in: 3.1.0 (Back-End)

Patched in: 3.1.1

This issue affects External Data Repositories (EDR). When a Publisher User runs the HTML Data Exporter to populate an EDR with the Current Issue export without performing version incrementing, the Builder fails after processing a portion of the data. This failure only occurs when exporting large HTML data sets. The exact data size threshold for failure varies based on network and server performance.

Steps to Reproduce

  1. Open NIVOMAX Builder application.
  2. Click the “Data Repositories” icon > “EDR” option.
  3. Select EDR details.
  4. Select “Current Version Export”.
  5. Click EXPORT.

Expected Behavior

The export process should retrieve the required data from the EDR source and populate the EDR repository in the Builder.

Actual Behavior

The process runs until a certain threshold is reached, then it hangs. In installations where the infrastructure is designed to support a single intensive process, NIVOMAX Builder will be configured to prevent concurrently running these intensive processes. Therefore, this error may also prevent Publisher Users from performing other tasks, because those dependent processes cannot be executed until the Export completes. Since the process hangs, that target state is never reached.

Environment

Version: NIVOMAX Builder v3.1.1

OS: Windows Server, Linux

Browser: Chrome, Edge, Safari and FireFox

Severity

High (Major)

Additional Notes

When this issue occurs, it may impact other unrelated functions pending the completion of the export. In such cases, the issue is consistent, and an application service restart by a Linux admin is required to resolve it. We have implemented a more robust buffering mechanism to handle incoming data on systems previously unable to manage the load.

Attachments

None


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This document also has an online version which may be more up-to-date.


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