
Guide to Triage Your Experience Before Submitting a Bug Report Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. Guide to Triage Your Experience Before Submitting a Bug Report Last Updated on August 21, 2024 \| 2 min read Step 1: Check the Documentation Review the user guide or help center content related to the feature you’re using. Ensure you are following the correct steps as outlined in the documentation. NIVOMAX IETP / IETM Viewer User Guide NIVOMAX IETP / IETM Self Serve Portal User Guide NIVOMAX IETP / IETM Builder User Guide NIVOMAX IETP / IETM Sales Center User Guide Step 2: Replicate the Issue Try to repeat the actions that led to the unexpected behavior. If the issue is consistent and occurs every time you perform the same steps, it may be a bug. Step 3: Verify Your Environment Check if your software is up to date. Ensure you have installed the latest patches or updates. Make sure your system meets the minimum requirements for the software. Confirm that your network connection is stable as the software relies on online features. Step 4: Consider Other Factors Think about any recent changes you made to your system or software configuration. If the issue started after a change, it might be related to that adjustment. Anti-Virus Policy Changes: Ensure your anti-virus software hasn’t quarantined or blocked any files related to NIVOMAX. Check exception lists, and confirm with your IT team whether there have been recent changes in the anti-virus policy. Network Access Policy Changes: Verify that necessary ports for NIVOMAX communication are not being blocked by updated firewall rules. Check VPN or proxy settings, and confirm that there haven’t been changes in network policies or ACLs. License Validity and Access to Libraries: If you are having issues accessing specific Libraries, contact your Data License Admin to confirm whether your license is still active. If your access has been revoked, you will lose access to those Libraries. Step 5: Consult Known Issues Check the help center for any known issues that might match your experience. If your issue is listed, follow the suggested workaround or resolution. Step 6: Get a Second Opinion If possible, ask a colleague or another user to try the same steps. If they experience the same issue, it’s more likely to be a bug. Step 7: Prepare Your Report If, after following these steps, you believe you’ve found a bug, gather as much information as possible. Describe the steps you took. Note the version of the software and your operating environment. Include any relevant screenshots or error messages. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

Guide to Triage Your Experience Before Submitting a Bug Report

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

Guide to Triage Your Experience Before Submitting a Bug Report

Last Updated on August 21, 2024 | 2 min read

Step 1: Check the Documentation

Review the user guide or help center content related to the feature you’re using. Ensure you are following the correct steps as outlined in the documentation.

Step 2: Replicate the Issue

Try to repeat the actions that led to the unexpected behavior. If the issue is consistent and occurs every time you perform the same steps, it may be a bug.

Step 3: Verify Your Environment

Check if your software is up to date. Ensure you have installed the latest patches or updates.
Make sure your system meets the minimum requirements for the software.
Confirm that your network connection is stable as the software relies on online features.

Step 4: Consider Other Factors

Think about any recent changes you made to your system or software configuration. If the issue started after a change, it might be related to that adjustment.

Anti-Virus Policy Changes: Ensure your anti-virus software hasn’t quarantined or blocked any files related to NIVOMAX. Check exception lists, and confirm with your IT team whether there have been recent changes in the anti-virus policy.
Network Access Policy Changes: Verify that necessary ports for NIVOMAX communication are not being blocked by updated firewall rules. Check VPN or proxy settings, and confirm that there haven’t been changes in network policies or ACLs.
License Validity and Access to Libraries: If you are having issues accessing specific Libraries, contact your Data License Admin to confirm whether your license is still active. If your access has been revoked, you will lose access to those Libraries.

Step 5: Consult Known Issues

Check the help center for any known issues that might match your experience. If your issue is listed, follow the suggested workaround or resolution.

Step 6: Get a Second Opinion

If possible, ask a colleague or another user to try the same steps. If they experience the same issue, it’s more likely to be a bug.

Step 7: Prepare Your Report

If, after following these steps, you believe you’ve found a bug, gather as much information as possible.

Describe the steps you took.
Note the version of the software and your operating environment.
Include any relevant screenshots or error messages.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Page Contents

Guide to Triage Your Experience Before Submitting a Bug Report

Disclaimer

Licensing

Confidentiality

Guide to Triage Your Experience Before Submitting a Bug Report

Last Updated on August 21, 2024 | 2 min read

Step 1: Check the Documentation

Step 2: Replicate the Issue

Step 3: Verify Your Environment

Step 4: Consider Other Factors

Step 5: Consult Known Issues

Step 6: Get a Second Opinion

Step 7: Prepare Your Report

Guides