Need Help or Support?

We understand that finding the right support for NIVOMAX can sometimes be overwhelming. Whether you’re dealing with software issues, data-related questions, or need general guidance, this guide is here to streamline your experience. We’ll help you navigate the available resources, direct you to the appropriate channels, and make the most of the NIVOMAX Platform, Help Center and beyond.

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Top 5 FAQs

Is the Help Center free?
How can I share my feedback to help improve the Platform?
How can I get updates and latest news on NIVOMAX?
How long does it take to get setup with the Help Center?
How can I keep in touch?

Getting Started

Where can I download the NIVOMAX Viewer Apps & Data Libraries?

SYNAXIOM does not distribute the NIVOMAX Viewer software or Data Libraries to users. You must download it from the Self-Serve Portal > Download Center of your ePubs supplier, where you got your Data Library license.

Are You Eligible for Support?

Only users covered by a Service Level Agreement (SLA) are eligible for direct support from SYNAXIOM. If you do not have an SLA or need help accessing support services, please contact us, and we will guide you to the appropriate resource.

No SLA? No Problem

If you're not covered by a Service Level Agreement (SLA), you can still find the help you need here. The NIVOMAX Help Center is your primary resource for comprehensive guides, troubleshooting tips, and everything NIVOMAX. For non-urgent issues or to share feedback, the Help Center offers a wealth of information and a way to connect with us.

Feedback and Improvement

Software Related Questions or Feedback

Your input shapes the future of NIVOMAX. For software questions or feedback, visit the Help Center. Explore guides, report issues, or share suggestions—your insights drive our Innovation Roadmap and help improve the platform. Your participation is key to our platform's evolution.

Help Center: Always Evolving

The NIVOMAX Help Center is constantly updated based on user feedback. If you don't find what you're looking for, reach out to us. We're committed to creating the content and resources you need to succeed. Your feedback drives our continuous improvement.

Data related Feedback

For data-related feedback, please contact your ePubs supplier directly. They own and manage the content of the data libraries, and are best equipped to address your concerns. SYNAXIOM does not handle or distribute data.

Userful Resources

New User Corner

Troubleshooting

Tech Support Kit

Frequently Asked

Is the Help Center free?: Yes, the NIVOMAX Help Center is free for all NIVOMAX users. It provides access to comprehensive guides, troubleshooting tips, and resources.
How can I share my feedback to help improve the Platform?: You can share your feedback directly through the Help Center by using the appropriate form. Your feedback is crucial in shaping the future of NIVOMAX.
How can I get updates and the latest news on NIVOMAX?: Stay informed by regularly visiting the Help Center or signing up for our newsletters to receive the latest updates and news about NIVOMAX. Contact us for more information.
How long does it take to get setup with the Help Center?: Signup using the registration form, and we will validate your Distribution ID and create your account within one business day. Sign up here.
How can I keep in touch?: We always respond to inquiries from our users so reach out any time. To contact us, please use the form available on the Help Center. We're here to assist you with any questions or feedback you may have.

Help Center

How can we help you?

Upcoming Release Update: NIVOMAX 2024-2

Launching September 2024

This landing page is intended to be accessed online. For the full experience and to ensure you have the most up-to-date information, please visit the online version by clicking here.