Understanding the NIVOMAX Platform

The NIVOMAX Platform is a complete, highly customizable software system licensed by SYNAXIOM to our customers (ePubs Suppliers). These ePubs suppliers provide access to their end users by granting access to the NIVOMAX Viewers. The NIVOMAX Viewers are available in Network, Web, Desktop, and Mobile Editions. Since the core software system is designed as a framework that is highly customizable, each customer receives a uniquely adapted copy we refer to as a “distribution” with a specific ID, which includes data processing and encryption capabilities designed for that specific context.

Core Application Development

The NIVOMAX core is the base and foundational framework upon which all customer distributions are built. Our team is continuously engaged in developing and enhancing the NIVOMAX core, which generally includes security patches, bug fixes, feature enhancements, and performance improvements that would benefit all customers.

Upgrading Customer Distributions

Once the NIVOMAX core upgrade receives approval for release, we begin updating customer distributions while prioritizing our Prime Partners first. These customers will receive direct communication via email about the pending upgrade. This communication will include detailed information on the expected changes and how they may affect their distribution. We then work closely with our customers to help with change management during this time, assisting in a smooth transition for all end users. This collaboration helps provide a seamless upgrade experience for end-users.

Release to Customers (ePub Suppliers)

As the upgraded distributions are ready for release, we will share the upgrade files and documentation using a secure file-sharing service.

Once notified of the upgrade’s release, customers can begin planning deployment activities within their installations while waiting to receive the upgrade files. Our support team is always on hand to assist with any questions or issues that may arise during the deployment process.

Ongoing Support and Future Updates

As our customers install the upgrade, we continue to monitor and support each customer based on the terms of the Service Level Agreements (SLA) they have with SYNAXIOM. We also continuously collect customer feedback to prioritize future enhancements to the NIVOMAX Platform. This continuous improvement cycle ensures that the NIVOMAX Platform remains an effective system that evolves with our customers’ needs.