
Thank You for Your Feedback. What Happens Next? Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. Thank You for Your Feedback. What Happens Next? Last Updated on August 21, 2024 \| 2 min read Thank you for reaching out to us and helping us improve our services. Here’s what happens after you submit the form: Critical Concerns If your issue is a critical concern, please use our Ticket System to submit a ticket. It’s important to note: The criticality must be established based on the Service Level Agreement (SLA) terms and not personal urgency. These tickets are chargeable. Process Overview Triage and Processing: All requests are triaged and processed by our team. This helps us prioritize and address issues effectively. Review: Once your request is reviewed, it will be processed, and a status update will be published along with a request or bug identifying code. Notification: You will receive an email notification from our system once your request has been processed, published, and the status is updated. If your request is rejected, you will be notified via email. Check Your Request Status To check the status of your request, you can use the link provided in the notification email you will receive in Step 3 of the Process Overview above. Patience is Appreciated We appreciate your patience while your request is being reviewed. Rest assured, we are working diligently to address all submissions in a timely manner. Please refrain from emailing our teams with update requests, as they will not provide such updates since they also have access to the same information that is published. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

Thank You for Your Feedback. What Happens Next?

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

Thank You for Your Feedback. What Happens Next?

Last Updated on August 21, 2024 | 2 min read

Thank you for reaching out to us and helping us improve our services. Here’s what happens after you submit the form:

Critical Concerns

If your issue is a critical concern, please use our Ticket System to submit a ticket. It’s important to note:

The criticality must be established based on the Service Level Agreement (SLA) terms and not personal urgency.
These tickets are chargeable.

Process Overview

Triage and Processing: All requests are triaged and processed by our team. This helps us prioritize and address issues effectively.
Review: Once your request is reviewed, it will be processed, and a status update will be published along with a request or bug identifying code.
Notification: You will receive an email notification from our system once your request has been processed, published, and the status is updated. If your request is rejected, you will be notified via email.

Check Your Request Status

To check the status of your request, you can use the link provided in the notification email you will receive in Step 3 of the Process Overview above.

Patience is Appreciated

We appreciate your patience while your request is being reviewed. Rest assured, we are working diligently to address all submissions in a timely manner. Please refrain from emailing our teams with update requests, as they will not provide such updates since they also have access to the same information that is published.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Page Contents

Thank You for Your Feedback. What Happens Next?

Disclaimer

Licensing

Confidentiality

Thank You for Your Feedback. What Happens Next?

Last Updated on August 21, 2024 | 2 min read

Thank you for reaching out to us and helping us improve our services. Here’s what happens after you submit the form:

Critical Concerns

Process Overview

Check Your Request Status

Patience is Appreciated

Guides