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[ADVISORY] Publication Deletion Failure Due to TR Record Constraints and Network Disruptions

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

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[ADVISORY] Publication Deletion Failure Due to TR Record Constraints and Network Disruptions

Last Updated on September 10, 2024 | 1 min read


Issue

When a publication is deleted from the Central Data Repository (CDR) in the NIVOMAX Builder, if there is a network latency or interruption resulting in the database being unavailable at that instance, the system fails to delete associated TR records. As a result, the publication remains in the published path due to foreign key constraints.

Affected Use Case

Deleting publications from the CDR in the NIVOMAX Builder.

Affected Functionality

Deleting publications or manuals from the CRD.

Workaround

A manual clean up of the remaining TR and publication records that are still associated with the deleted publication in the database.

Enhancement

For the upcoming Builder release (v3.2.0) in NIVOMAX Platform 2024-2, a recursive deletion process is implemented. This enhancement will ensure that publications are completely removed from the master data, along with their associated TR records, even in cases of database connection issues.

Affected Apps

NIVOMAX Builder app, all versions.

Status

Enhancement approved and implemented for NIVOMAX Builder release (v3.2.0).

Contact Information

For any questions or concerns, please contact your Client Success Manager or reach out to our support team via the Help Center.


For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.


CONFIDENTIAL

This document is the property of SYNAXIOM Inc.