At SYNAXIOM, your feedback is invaluable in helping us continuously improve the NIVOMAX Software and Help Center. While direct end-user support is provided only to organizations with a Service Agreement, the Help Center remains your primary resource for comprehensive information on NIVOMAX. We encourage you to explore the Help Center for solutions, and we greatly appreciate any feedback or suggestions you may have to enhance our offerings.

Where to Submit

Reporting a Bug
If you believe you have identified a bug in our software, please use the Bug Report form to submit the details. We recommend reviewing the Guide to Triage Your Experience Before Submitting a Bug Report to determine if the issue qualifies as a potential bug.

General Inquiries and Suggestions
For general inquiries about using NIVOMAX or to share suggestions, please use the Get In Touch form on the Help Us Improve page. This form can be used for:

• Submitting software feature requests
• Upvoting existing roadmap items
• Suggesting improvements to the Help Center
• Requesting product support
• Reporting technical issues
• Providing general suggestions

These forms are designed to efficiently gather your input and ensure it reaches the appropriate team for review.

What to Include in Your Submission

To help us address your feedback or issue effectively, please provide the following details:

• NIVOMAX Application and Version: Specify the NIVOMAX application you are using and its version.
• Detailed Description: Provide a clear and concise description of the issue or feedback. If reporting a problem, include the steps you took leading up to the issue.
• Screenshots or Error Messages: Attach any relevant screenshots, error messages, or logs to help us diagnose the issue.
• Environment Details: Specify the browser version, operating system, and network setup (e.g., LAN, WLAN, VPN) you are using. This information is crucial for reproducing the issue in our environment.

Categorizing Your Feedback

To ensure your feedback is processed accurately, please select the most relevant category or topic when submitting your form.

Defining Issue Types

To clarify, we are primarily seeking feedback related to the functionality of NIVOMAX software applications. Please note the following:

• Software-Related Issues: Feedback on application features, functionality, or any technical problems encountered within the NIVOMAX software itself.
• Data-Related Issues: Issues related to data libraries or their content should not be reported through these forms. Such issues should be directed to your ePubs Supplier.

Feedback vs. Support Tickets

Please note that submitting feedback through these forms is not equivalent to opening a support ticket. The feedback form is intended for non-urgent feedback to help us improve the Help Center. For critical issues that impact business operations, please follow the established process for submitting a support ticket with your ePubs Supplier or through the SYNAXIOM Support Ticket System if your organization has a Service Level Agreement (SLA) with us.

What to Expect After Submission

While you may not receive a direct response to your feedback, rest assured that all submissions are thoroughly reviewed and considered for future content updates. Your input is invaluable in helping us refine the Help Center. Registered users who provide feedback will receive an email notification if new content is generated as a result of their submission.

Content Organization Reference

Our Help Center is organized into the following sections to help you find the information you need:

• Basics: Introductory guides, including getting started and understanding the NIVOMAX platform.
• Learn & Resolve: Comprehensive guides and troubleshooting resources to help resolve common issues.
• NIVOMAX Software Release Details: Information on the latest software releases, including notes and updates.
• User Guides: Detailed manuals covering the use of various NIVOMAX applications and features.
• Technical Resources: Advanced technical documentation for IT professionals and system administrators.
• Useful Articles: Articles offering insights, best practices, and advanced tips for using NIVOMAX effectively.

Please explore these sections before submitting feedback, as the information you seek may already be available.

Providing Constructive Feedback

We encourage you to provide as much detail as possible in your feedback. Detailed and well-documented feedback enables us to make more effective improvements to the Help Center, ultimately benefiting all NIVOMAX users.