
Considerations for Using the NIVOMAX Client Viewer on Windows Server via Remote Desktop Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. Considerations for Using the NIVOMAX Client Viewer on Windows Server via Remote Desktop Last Updated on September 13, 2024 \| 4 min read Disclaimer Using the NIVOMAX Network Edition with the Client Viewer installed on a Windows Server for multiple end users to access via Remote Desktop is not supported on versions v3.4.2 or earlier. Overview This page outlines key details and behavioral limitations for setting up and using the NIVOMAX Network Edition Client Viewer v3.4.2 or earlier on a Windows Server. While the system can technically operate in this configuration, there is a significant risk of poor user experience, specifically when one user exits the Viewer, causing the opened Viewer instances to become unresponsive for all others on the server. Example NIVOMAX Network Edition Remote Desktop Setup Current Limitations The current version of the NIVOMAX Network Edition can be installed and used in this configuration, but the following limitations apply. This setup requires end-user training and careful management of expectations, as it does not offer the same behavior as having the Client Viewer installed on individual workstations within a physical LAN. License Disconnection When the Client Viewer is installed on a Windows Server and accessed remotely, all instances of the Client Viewer share the same Client ID, as it is device/machine dependent. If one user closes the Client Viewer application, all other users connected with the same ID are disconnected. The Data Server holds licenses for each client by its ID, and since all clients share the same ID, they are all purged from the list. Thus, the current version of the NIVOMAX Network Edition treats all remote instances on the same Windows Server as a single client. No Bypass for Licensing Requirements Although the Data Server recognizes incoming connections as a single client for identification purposes, this does not bypass the data license requirements for multiple concurrent users accessing libraries within the Network Edition. Data License Administrators must ensure that the Data Server has the necessary number of Data Licenses installed to support all users requiring concurrent access. Setup Using v3.4.2 or Earlier If you need to use the NIVOMAX Network Edition in this type of setup remotely, you can proceed using the following steps and manage user expectations accordingly: Step 1: Remote Installation Install the Data Server and Client Viewer: Install the NIVOMAX Network Edition Data Server on a Windows Server or Windows 10/11 Pro workstation. Then, install the NIVOMAX Network Edition Client Viewer on another Windows Server instance. Alternatively, both applications can be installed on the same Windows Server. It is recommended to run the Data Server as a service whenever possible. Learn how to run the Data Server as a service here. Configure Remote Access: Allow users to connect via Remote Desktop. Ensure that each user avoids closing the Client Viewer, as this will disconnect all other connected users sharing the same Client ID. If one user closes the application, it will force all other connected clients on the same Windows Server to return to the Library List Interface. Disconnected users must restart the application to reconnect. Step 2: User Coordination Communicate with Users: If you choose to set up the NIVOMAX Network Edition in this configuration, ensure that all users are clearly informed to keep their Client Viewer applications open and avoid closing them to maintain access for everyone. Step 3: Understanding Limitations Design Intent: The NIVOMAX Network Edition Client Viewer v3.4.2 or earlier was designed to be installed on physical workstations within a LAN, which explains the observed behavior in this setup. While both the Data Server and the Client Viewer can technically be installed on Windows Server instances, Windows Server support was intended for the Data Server with clients on workstations within the LAN. Issues arise when the Client Viewer is accessed via Remote Desktop due to how the Client ID is generated in this environment. Upcoming Release Feature Update We are excited to introduce a highly anticipated feature enhancement for the NIVOMAX Network Edition, developed in response to invaluable feedback from our dedicated user community. This enhancement will extend support for Remote Desktop users with NIVOMAX Network Edition setups, enabling seamless access to the software hosted on a remote Windows Server environment. Scheduled for release later this year, this powerful new feature underscores our commitment to continuously improving your experience. Exciting New Feature for NIVOMAX Network Edition – Remote Desktop Support Coming Soon! Conclusion This document details the risks and expected behavior when using the NIVOMAX Client Viewer v3.4.2 or earlier on a Windows Server with users connecting via Remote Desktop. While it is possible to use and continue working remotely, it is essential to be aware of the limitations and to approach this setup with caution. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

Considerations for Using the NIVOMAX Client Viewer on Windows Server via Remote Desktop

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

Considerations for Using the NIVOMAX Client Viewer on Windows Server via Remote Desktop

Last Updated on September 13, 2024 | 4 min read

Disclaimer

Using the NIVOMAX Network Edition with the Client Viewer installed on a Windows Server for multiple end users to access via Remote Desktop is not supported on versions v3.4.2 or earlier.

Overview

This page outlines key details and behavioral limitations for setting up and using the NIVOMAX Network Edition Client Viewer v3.4.2 or earlier on a Windows Server. While the system can technically operate in this configuration, there is a significant risk of poor user experience, specifically when one user exits the Viewer, causing the opened Viewer instances to become unresponsive for all others on the server.

Example NIVOMAX Network Edition Remote Desktop Setup

Current Limitations

The current version of the NIVOMAX Network Edition can be installed and used in this configuration, but the following limitations apply. This setup requires end-user training and careful management of expectations, as it does not offer the same behavior as having the Client Viewer installed on individual workstations within a physical LAN.

License Disconnection

When the Client Viewer is installed on a Windows Server and accessed remotely, all instances of the Client Viewer share the same Client ID, as it is device/machine dependent. If one user closes the Client Viewer application, all other users connected with the same ID are disconnected. The Data Server holds licenses for each client by its ID, and since all clients share the same ID, they are all purged from the list. Thus, the current version of the NIVOMAX Network Edition treats all remote instances on the same Windows Server as a single client.

No Bypass for Licensing Requirements

Although the Data Server recognizes incoming connections as a single client for identification purposes, this does not bypass the data license requirements for multiple concurrent users accessing libraries within the Network Edition. Data License Administrators must ensure that the Data Server has the necessary number of Data Licenses installed to support all users requiring concurrent access.

Setup Using v3.4.2 or Earlier

If you need to use the NIVOMAX Network Edition in this type of setup remotely, you can proceed using the following steps and manage user expectations accordingly:

Step 1: Remote Installation

Install the Data Server and Client Viewer: Install the NIVOMAX Network Edition Data Server on a Windows Server or Windows 10/11 Pro workstation. Then, install the NIVOMAX Network Edition Client Viewer on another Windows Server instance. Alternatively, both applications can be installed on the same Windows Server. It is recommended to run the Data Server as a service whenever possible. Learn how to run the Data Server as a service here.
Configure Remote Access: Allow users to connect via Remote Desktop. Ensure that each user avoids closing the Client Viewer, as this will disconnect all other connected users sharing the same Client ID. If one user closes the application, it will force all other connected clients on the same Windows Server to return to the Library List Interface. Disconnected users must restart the application to reconnect.

Step 2: User Coordination

Communicate with Users: If you choose to set up the NIVOMAX Network Edition in this configuration, ensure that all users are clearly informed to keep their Client Viewer applications open and avoid closing them to maintain access for everyone.

Step 3: Understanding Limitations

Design Intent: The NIVOMAX Network Edition Client Viewer v3.4.2 or earlier was designed to be installed on physical workstations within a LAN, which explains the observed behavior in this setup. While both the Data Server and the Client Viewer can technically be installed on Windows Server instances, Windows Server support was intended for the Data Server with clients on workstations within the LAN. Issues arise when the Client Viewer is accessed via Remote Desktop due to how the Client ID is generated in this environment.

Upcoming Release Feature Update

We are excited to introduce a highly anticipated feature enhancement for the NIVOMAX Network Edition, developed in response to invaluable feedback from our dedicated user community. This enhancement will extend support for Remote Desktop users with NIVOMAX Network Edition setups, enabling seamless access to the software hosted on a remote Windows Server environment. Scheduled for release later this year, this powerful new feature underscores our commitment to continuously improving your experience.

Exciting New Feature for NIVOMAX Network Edition – Remote Desktop Support Coming Soon!

Conclusion

This document details the risks and expected behavior when using the NIVOMAX Client Viewer v3.4.2 or earlier on a Windows Server with users connecting via Remote Desktop. While it is possible to use and continue working remotely, it is essential to be aware of the limitations and to approach this setup with caution.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Page Contents

Considerations for Using the NIVOMAX Client Viewer on Windows Server via Remote Desktop

Disclaimer

Licensing

Confidentiality

Considerations for Using the NIVOMAX Client Viewer on Windows Server via Remote Desktop

Last Updated on September 13, 2024 | 4 min read

Disclaimer

Overview

Example NIVOMAX Network Edition Remote Desktop Setup

Current Limitations

License Disconnection

No Bypass for Licensing Requirements

Setup Using v3.4.2 or Earlier

Step 1: Remote Installation

Step 2: User Coordination

Step 3: Understanding Limitations

Upcoming Release Feature Update

Conclusion

Guides