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[RESOLVED] BUG-2024-012-FUNC: Auto-redirect to the Library List

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[RESOLVED] BUG-2024-012-FUNC: Auto-redirect to the Library List

Last Updated on August 15, 2024 | 2 min read


Summary

Status: Resolved

Present in: 3.4.1

Patched in: 3.4.2

When switching manuals using the “Available Manuals-Publications” feature on the Main toolbar, the user is redirected back to the Library List after a few minutes. This action closes all open tabs and resets the Workspace, leading to a negative user experience.

Steps to Reproduce

  1. Open NIVOMAX Web Viewer application, any edition.
  2. Click the “Available Manuals-Publications” feature on the Main toolbar.
  3. Select and open a manual from the Bottom Feature Panel.
  4. Wait for a few minutes.
  5. Observe the automatic redirection to the Library List.

Expected Behavior

The selected manual should remain open without redirecting to the Library List. All open tabs and the Workspace should be preserved.

Actual Behavior

After a few minutes, the user is redirected back to the Library List, which closes all open tabs and resets the Workspace.

Environment

Version: NIVOMAX Viewer v3.4.1

OS: Windows 10, Windows 11, Windows Server, macOS, Linux

Browser: Chrome, Edge, Safari and FireFox

Severity

High(Major)

Additional Notes

This issue disrupts the user’s workflow and leads to a negative user experience, as it causes loss of progress and context. Classified as major since it disrupts the usage of the entire app and there are no workarounds.

Attachments

None


For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.


CONFIDENTIAL

This document is the property of SYNAXIOM Inc.