
Introduction to the NIVOMAX Help Center Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. Introduction to the NIVOMAX Help Center Last Updated on July 17, 2024 \| 3 min read he NIVOMAX Help Center is your go-to resource for comprehensive support and information, available 24/7 to assist users worldwide. Whether you’re a technical admin, end user, support agent, or anyone interacting with NIVOMAX, our Help Center is designed to provide the assistance you need efficiently and effectively. Overview NIVOMAX is utilized globally, particularly in the aviation sector, to aid users in their daily tasks. Our platform includes multiple apps, extensions, editions, and versions, which naturally lead to questions and support needs. The Help Center consolidates all necessary information into a single, easily accessible source, ensuring you can find answers whenever you need them. Key Features Intuitive Navigation: Our Help Center uses a simple, tile-based design that is mobile-friendly, allowing access from any device, anywhere. Comprehensive Support: From onboarding new users to resolving technical issues, our Help Center covers it all with detailed guides and FAQs. Dedicated Sections for All Users: Whether you are an end user, a technical admin, or a support agent, there are dedicated sections to address your specific needs. Main Sections Getting Started: Comprehensive introductions, downloadable PDFs, and guidance on platform invitations. Apps & End-User Types: Information tailored to different user roles, including tech pubs consumers and suppliers. Helpdesk Toolkit: Critical information for IT departments on setup and performance. User Guides: Manuals for the Viewer, Builder, Self Serve Portal, and Sales Center. How-To Guides: Instructions for running apps as an administrator, upgrading procedures, and more. FAQ: Answers to frequently asked questions about getting started, account setup, and data libraries. Troubleshooting: Documentation on common issues and their resolutions. Policies & Guidelines: Centralized information on co-branding, code of conduct, security, privacy, terms of use, and IP policies. Releases: Details on the software release process, latest release notes, custom development plans, and UAT guides. Feedback & Feature Requests: Processes for submitting feature requests, reporting issues, and sharing general feedback. Special Resources for Technical Teams Deployment Guides: Detailed procedures for deploying NIVOMAX in various environments. Maintenance Guides: Best practices for maintaining NIVOMAX, including updates and backups. Best Practices: Recommendations for optimal performance, security, and user management. Technical Documentation: In-depth documents covering advanced configurations and integrations. Continuous Improvement We value our users’ insights and encourage feedback to continuously improve our products. The “Help Us Improve” section provides a streamlined process for submitting feature requests and sharing your experiences. Stay Updated Our Help Center homepage features high-level category tiles for easy navigation, a banner with the latest release information, and useful links for quick access to critical resources. For more information and to explore all available resources, visit the NIVOMAX Help Center. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

Introduction to the NIVOMAX Help Center

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

Introduction to the NIVOMAX Help Center

Last Updated on July 17, 2024 | 3 min read

he NIVOMAX Help Center is your go-to resource for comprehensive support and information, available 24/7 to assist users worldwide. Whether you’re a technical admin, end user, support agent, or anyone interacting with NIVOMAX, our Help Center is designed to provide the assistance you need efficiently and effectively.

Overview

NIVOMAX is utilized globally, particularly in the aviation sector, to aid users in their daily tasks. Our platform includes multiple apps, extensions, editions, and versions, which naturally lead to questions and support needs. The Help Center consolidates all necessary information into a single, easily accessible source, ensuring you can find answers whenever you need them.

Key Features

Intuitive Navigation: Our Help Center uses a simple, tile-based design that is mobile-friendly, allowing access from any device, anywhere.
Comprehensive Support: From onboarding new users to resolving technical issues, our Help Center covers it all with detailed guides and FAQs.
Dedicated Sections for All Users: Whether you are an end user, a technical admin, or a support agent, there are dedicated sections to address your specific needs.

Main Sections

Getting Started: Comprehensive introductions, downloadable PDFs, and guidance on platform invitations.
Apps & End-User Types: Information tailored to different user roles, including tech pubs consumers and suppliers.
Helpdesk Toolkit: Critical information for IT departments on setup and performance.
User Guides: Manuals for the Viewer, Builder, Self Serve Portal, and Sales Center.
How-To Guides: Instructions for running apps as an administrator, upgrading procedures, and more.
FAQ: Answers to frequently asked questions about getting started, account setup, and data libraries.
Troubleshooting: Documentation on common issues and their resolutions.
Policies & Guidelines: Centralized information on co-branding, code of conduct, security, privacy, terms of use, and IP policies.
Releases: Details on the software release process, latest release notes, custom development plans, and UAT guides.
Feedback & Feature Requests: Processes for submitting feature requests, reporting issues, and sharing general feedback.

Special Resources for Technical Teams

Deployment Guides: Detailed procedures for deploying NIVOMAX in various environments.
Maintenance Guides: Best practices for maintaining NIVOMAX, including updates and backups.
Best Practices: Recommendations for optimal performance, security, and user management.
Technical Documentation: In-depth documents covering advanced configurations and integrations.

Continuous Improvement

We value our users’ insights and encourage feedback to continuously improve our products. The “Help Us Improve” section provides a streamlined process for submitting feature requests and sharing your experiences.

Stay Updated

Our Help Center homepage features high-level category tiles for easy navigation, a banner with the latest release information, and useful links for quick access to critical resources.

For more information and to explore all available resources, visit the NIVOMAX Help Center.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Page Contents

Introduction to the NIVOMAX Help Center

Disclaimer

Licensing

Confidentiality

Introduction to the NIVOMAX Help Center

Last Updated on July 17, 2024 | 3 min read

Overview

Key Features

Main Sections

Special Resources for Technical Teams

Continuous Improvement

Stay Updated

Guides