
Working With Libraries Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. Working With Libraries Published on May 2, 2024 ( Last Updated on December 30, 2025 ) \| 1 min read Viewer troubleshooting & library import What should I do if my NIVOMAX Viewer freezes during library import? Please see Troubleshooting Sheet: NIVOMAX Viewer Freezes at Library Import I don’t see the digital products I have subscribed to in my Download Manager, what should I do? Please see Troubleshooting Sheet: NIVOMAX Viewer Freezes at Library Import What should I do if I accidentally delete NIVOMAX application files from the Program Files folder? Please see Troubleshooting Sheet: Manually Deleted Application Files or Folders Why is my manual library import stuck at 0% (or another percentage) in NIVOMAX Viewer? Insufficient Disk Space – Ensure the drive with the Data Store folder has enough free space. No Write Permissions – User lacks permission to write to the Data Store folder. How can I test if I have write permissions to my Data Store folder ? Open File Explorer and navigate to the Data Store folder. Try copying a small file (e.g., a text file) into the folder. If the file copies successfully, you have the required write permissions. If Windows denies access or asks for administrator approval, you lack write permissions. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

Working With Libraries

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

Working With Libraries

Published on May 2, 2024 ( Last Updated on December 30, 2025 ) | 1 min read

Viewer troubleshooting & library import

What should I do if my NIVOMAX Viewer freezes during library import?

Please see Troubleshooting Sheet: NIVOMAX Viewer Freezes at Library Import

I don’t see the digital products I have subscribed to in my Download Manager, what should I do?

Please see Troubleshooting Sheet: NIVOMAX Viewer Freezes at Library Import

What should I do if I accidentally delete NIVOMAX application files from the Program Files folder?

Please see Troubleshooting Sheet: Manually Deleted Application Files or Folders

Why is my manual library import stuck at 0% (or another percentage) in NIVOMAX Viewer?

Insufficient Disk Space – Ensure the drive with the Data Store folder has enough free space.
No Write Permissions – User lacks permission to write to the Data Store folder.

How can I test if I have write permissions to my Data Store folder ?

Open File Explorer and navigate to the Data Store folder.
Try copying a small file (e.g., a text file) into the folder.
If the file copies successfully, you have the required write permissions.
If Windows denies access or asks for administrator approval, you lack write permissions.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Working With Libraries

Disclaimer

Licensing

Confidentiality

Working With Libraries

Published on May 2, 2024 ( Last Updated on December 30, 2025 ) | 1 min read

Viewer troubleshooting & library import

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