NIVOMAX Viewer Mobile Edition
Published on January 22, 2025 ( Last Updated on December 30, 2025 ) | 5 min read
Mobile Edition – General FAQs
What is the NIVOMAX Viewer Mobile Edition?
The NIVOMAX Viewer Mobile Edition provides a streamlined set of essential features focused on simplicity and performance. While the initial feature set is limited, we are continually enhancing its capabilities through regular updates.
Where can I download the NIVOMAX Viewer Mobile Edition?
ePubs suppliers with a valid license for the NIVOMAX Mobile Edition may offer the app to their end users. SYNAXIOM does not distribute the app directly. To download it, access the App Store account of your ePubs supplier. Usage is authorized only while the supplier maintains a valid license. For more details, please contact your ePubs supplier.
Is the NIVOMAX Viewer iPad app free to download?
Yes, the app is free to download.
What are the minimum iOS and device requirements for the app?
The app requires iOS 17 or higher. A 13-inch iPad is recommended, along with sufficient local storage to accommodate downloaded data libraries.
How do I update the app to the latest version?
Updates can be downloaded directly from the App Store as they become available.
What should I do if the app fails to install or update?
Ensure your device meets the system requirements. If issues persist, contact your ePubs supplier for assistance.
Can I install the app on multiple devices using the same Apple ID?
Yes, but you will need adequate data licenses assigned to your account to activate libraries on each device. Contact your Data License Administrator for help via the Quick Access Dashboard in the NIVOMAX Self-Serve Portal.
What permissions does the app require, and why?
The app checks available disk space and battery life before downloading data libraries. It does not track usage or access other iPad settings or data.
What is TestFlight, and how do I use it to test the app?
TestFlight access is restricted to authorized testers. Contact us if you are interested in participating as a beta tester.
How can I provide feedback?
Feedback can be submitted through the forms available at Help Us Improve.
Mobile Edition – iPad App Specific
What features are included in the iPad app?
The NIVOMAX Mobile Edition offers core features designed for simplicity and performance. Features available on the Mobile Edition are marked with the iPad icon in the NIVOMAX Viewer Toolbars page of the user guide.
Can I use the app offline, and what are the limitations?
Yes, but you must download and activate data licenses before going offline. An internet connection is required for downloading or removing data libraries.
How do I load and access data libraries in the app?
Log in to the app and navigate to the Download Manager. Select the library you’re authorized to download and click the ‘Get’ button to start the process.
What file formats does the app support?
Only data libraries downloaded through the in-app Download Manager can be imported.
How do I update or synchronize my data libraries?
Notifications will alert you when your libraries are outdated. Use the Download Manager to perform updates.
What should I do if I encounter issues loading data or libraries?
Ensure you have available data licenses assigned to you. You can check your licenses via the NIVOMAX Self-Serve Portal. If issues persist, contact your ePubs supplier.
How do I resolve authentication issues with the app?
The app uses the same SSO authentication as the desktop and web versions. Use the same credentials to log in. For assistance, contact your ePubs supplier.
What happens if a document or file cannot be found?
Please contact your ePubs supplier for assistance.
How do I report bugs or issues with the app?
Use the feedback forms available at Help Us Improve.
How do I navigate the Help Center for the NIVOMAX Viewer Mobile Edition?
The user guide covers all editions of the NIVOMAX Viewer. Refer to the Toolbars page to identify features available for the Mobile Edition for iPad.
Using the App
Can I log in using my Apple ID?
No, you must use the login credentials provided by your ePubs supplier.
Why do I need a valid Apple ID?
A valid Apple ID is required only to access the App Store and download the app.
How do I reset my SSO password if I can’t log in?
Contact your ePubs supplier for password reset assistance.
Can I switch between multiple user accounts on the app?
The app supports a single SSO per device.
What should I do if the app crashes or freezes?
Restart the app. If the issue persists, reinstall it. For further assistance, contact your ePubs supplier.
Can I use the same data license as my desktop edition?
No, each device requires its own license. Complimentary web access may be available—contact your ePubs supplier for details.
Troubleshooting
What should I do if the app stops responding during a task?
Wait a few minutes and restart the app.
How can I resolve connectivity issues when downloading data?
Ensure you have a stable internet connection with sufficient bandwidth in a supported location.
Security & Privacy
How does the app handle my personal data?
The NIVOMAX Viewer Mobile Edition does not access or transmit personal data.
What data is stored locally on my iPad?
Only data libraries you download are stored locally.
Does the app comply with data privacy regulations?
Yes, the app adheres to privacy regulations and does not access or transmit iPad data.
How do I report a security or privacy concern?
Submit your concerns using the feedback form at Help Us Improve.
How do I enable or disable offline mode for better data privacy?
Disable Wi-Fi on your iPad to operate the app in offline mode.
