NIVOMAX Viewer iPad Edition
Disclaimer
SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.
Licensing
It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality
This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.
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NIVOMAX Viewer iPad Edition
Last Updated on January 28, 2025 |
5 min read
General FAQs
- What is the NIVOMAX Viewer iPad Edition?
- The NIVOMAX Viewer iPad Edition provides a streamlined set of essential features focused on simplicity and performance. While the initial feature set is limited, we are continually enhancing its capabilities through regular updates.
- Where can I download the NIVOMAX Viewer iPad Edition?
- ePubs suppliers with a valid license for the NIVOMAX iPad Edition may offer the app to their end users. SYNAXIOM does not distribute the app directly. To download it, access the App Store account of your ePubs supplier. Note that usage is authorized only while the supplier maintains a valid license. For more details, please contact your ePubs supplier.
- Is the NIVOMAX Viewer iPad app free to download?
- Yes, the app is free to download.
- What are the minimum iOS and device requirements for the app?
- The app requires iOS 17 or higher. A 13-inch iPad is recommended, along with sufficient local storage to accommodate downloaded data libraries.
- How do I update the app to the latest version?
- Updates can be downloaded directly from the App Store as they become available.
- What should I do if the app fails to install or update?
- Ensure your device meets the system requirements. If issues persist, contact your ePubs supplier for assistance.
- Can I install the app on multiple devices using the same Apple ID?
- Yes, but you will need adequate data licenses assigned to your account to activate libraries on each device. Contact your Data License Administrator for help via the Quick Access Dashboard in the NIVOMAX Self-Serve Portal.
- What permissions does the app require, and why?
- The app checks available disk space and battery life before downloading data libraries. It does not track usage or access other iPad settings or data.
- What is TestFlight, and how do I use it to test the app?
- TestFlight access is restricted to authorized testers. Contact us if you are interested in participating as a beta tester.
- How can I provide feedback?
- Feedback can be submitted through the forms available at Help Us Improve.
NIVOMAX Viewer iPad App-Specific FAQs
- What features are included in the iPad app?
- The NIVOMAX iPad Edition offers core features designed for simplicity and performance. Features available on the iPad Edition are marked with the iPad
 icon in the NIVOMAX Viewer Toolbars page of the user guide.
- Can I use the app offline, and what are the limitations?
- Yes, but you must download and activate data licenses before going offline. An internet connection is required for downloading or removing data libraries.
- How do I load and access data libraries in the app?
- Log in to the app and navigate to the Download Manager. Select the library you’re authorized to download and click the ‘Get’ button to start the process.
- What file formats does the app support?
- Only data libraries downloaded through the in-app Download Manager can be imported.
- How do I update or synchronize my data libraries?
- Notifications will alert you when your libraries are outdated. Use the Download Manager to perform updates.
- What should I do if I encounter issues loading data or libraries?
- Ensure you have available data licenses assigned to you. You can check your licenses via the NIVOMAX Self-Serve Portal. If issues persist, contact your ePubs supplier.
- How do I resolve authentication issues with the app?
- The app uses the same SSO authentication as the desktop and web versions. Use the same credentials to log in. For assistance, contact your ePubs supplier.
- What happens if a document or file cannot be found?
- Please contact your ePubs supplier for assistance.
- How do I report bugs or issues with the app?
- Use the feedback forms available at Help Us Improve.
- How do I navigate the Help Center for the NIVOMAX Viewer iPad Edition?
- The user guide covers all editions of the NIVOMAX Viewer. Refer to the Toolbars page to identify features available for the iPad edition.
Using the App
- Can I log in using my Apple ID?
- No, you must use the login credentials provided by your ePubs supplier.
- Why do I need a valid Apple ID?
- A valid Apple ID is required only to access the App Store and download the app.
- How do I reset my SSO password if I can’t log in?
- Contact your ePubs supplier for password reset assistance.
- Can I switch between multiple user accounts on the app?
- The app supports a single SSO per device.
- What should I do if the app crashes or freezes?
- Restart the app. If the issue persists, reinstall it. For further assistance, contact your ePubs supplier.
- Can I use the same data license as my desktop edition?
- No, each device requires its own license. Complimentary web access may be available—contact your ePubs supplier for details.
Troubleshooting
- What should I do if the app stops responding during a task?
- Wait a few minutes and restart the app.
- How can I resolve connectivity issues when downloading data?
- Ensure you have a stable internet connection with sufficient bandwidth in a supported location.
Security and Privacy
- How does the app handle my personal data?
- The NIVOMAX Viewer iPad Edition does not access or transmit personal data.
- What data is stored locally on my iPad?
- Only data libraries you download are stored locally.
- Does the app comply with data privacy regulations?
- Yes, the app adheres to privacy regulations and does not access or transmit iPad data.
- How do I report a security or privacy concern?
- Submit your concerns using the feedback form at Help Us Improve.
- How do I enable or disable offline mode for better data privacy?
- Disable Wi-Fi on your iPad to operate the app in offline mode.
For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.
This document also has an online version which may be more up-to-date.
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