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Network Performance: Best Practices and Recommendations for the NIVOMAX Network Edition

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SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

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Network Performance: Best Practices and Recommendations for the NIVOMAX Network Edition

Last Updated on August 13, 2024 | 4 min read


In our continuous efforts to provide a seamless experience with the NIVOMAX platform, we want to address an important aspect of your network setup that can significantly impact performance—how your network is configured and the type of connection you use.

Why We Recommend a Wired LAN Connection

NIVOMAX is designed to operate efficiently in a network environment where the Data Server and Client Viewers are connected via a reliable Local Area Network (LAN). This setup ensures that data is transferred quickly and consistently, minimizing latency and ensuring that users have the best possible experience.

When it comes to deploying NIVOMAX in large-scale environments, particularly across multiple remote locations, we strongly advise against using the NIVOMAX Network Editions to connect remote locations into the LAN via VPN. There are two key reasons for this:

  1. Licensing Limitations and lack of support: NIVOMAX Network Edition is designed for use in a localized setting. Large-scale deployments across multiple locations are best served by using the NIVOMAX Web Application rather than the NIVOMAX Network Edition.
  2. Performance Concerns: VPN connections, while secure, introduce significant latency and potential instability, which can severely degrade the performance of NIVOMAX. The performance drop can lead to delays, timeouts, and a generally poor user experience.

Addressing the Challenges of Wi-Fi (WLAN) Connections

In addition to concerns with WAN and VPN setups, we have also observed performance issues among users who connect to the NIVOMAX data server over Wi-Fi (WLAN). While WLAN offers the convenience of mobility, it can introduce several challenges:

  • Signal Strength Variability: As users move around with their devices, the Wi-Fi signal can weaken, resulting in dropped connections or reduced data transfer speeds. This can cause interruptions in your workflow and lead to data loss or the need to restart processes.
  • Aging WLAN Infrastructure: Many existing WLAN setups, particularly older ones, may not be capable of handling the demands of modern applications like NIVOMAX. These setups might suffer from slow speeds, limited bandwidth, and unreliable connections, all of which can negatively impact performance.
  • Use of Wi-Fi Repeaters: While Wi-Fi repeaters can extend the range of your network, they also introduce additional points of failure. Each repeater adds potential latency and can suffer from interference, further degrading performance. Moreover, the handoff between repeaters as you move through a space can cause momentary drops in connection, leading to disruptions in your work with NIVOMAX.

Best Practices for Using NIVOMAX on WLAN

While we always recommend a wired LAN connection for the most reliable and stable performance, we understand that WLAN may sometimes be necessary or preferred. If you must use a Wi-Fi connection, please consider the following precautions to optimize your experience with NIVOMAX:

  1. Ensure Strong Signal Coverage: Position access points strategically to provide strong, consistent coverage throughout your workspace. Avoid relying on a single access point if your work area is large or has many physical barriers.
  2. Upgrade Your WLAN Equipment: If you’re using an older WLAN setup, consider upgrading to newer standards such as Wi-Fi 6, which offers better speed, coverage, and reliability.
  3. Minimize Interference: Ensure your WLAN operates on a less crowded channel and is free from interference from other devices such as microwaves, cordless phones, or other wireless networks.
  4. Use Repeaters with Caution: If you use repeaters, ensure they are of high quality and properly configured to minimize latency. Be aware of the potential for signal drops during handoffs and avoid critical tasks when moving between different coverage zones.
  5. Monitor Performance: Regularly test your connection speed and reliability. Tools like speed tests and network diagnostics can help identify issues before they impact your work.

By following these recommendations, you can mitigate many of the performance challenges associated with WLAN and ensure a smoother experience with NIVOMAX. However, for the best performance and to avoid potential disruptions, we strongly recommend using a wired LAN connection wherever possible.

If you have any questions or need further assistance with optimizing your network for NIVOMAX, please feel free to contact our support team.


For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.


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