NIVOMAX Help Center Overview

The NIVOMAX Help Center is your starting point for getting help with the NIVOMAX platform. It provides documentation, FAQs, troubleshooting guidance, and a way to contact us when you need assistance.

Support for NIVOMAX is delivered according to service level agreements (SLAs) associated with your organization, OEM, or content supplier. This page explains how support works and how to get help.

How NIVOMAX Support Works

Support for NIVOMAX is governed by the SLA in place between Synaxiom and your organization, OEM, or content supplier.

All users can:

• Access the Help Center
• Browse guides and troubleshooting articles
• Report issues or unexpected behavior
• Contact us for guidance

When you contact us, we will:

• Review your request
• Confirm your support eligibility
• Respond according to the applicable SLA, if one exists
• Otherwise, guide you to the appropriate self-service resources or next steps

If you’re unsure whether you’re covered by an SLA, you can still reach out — we’ll help clarify your options.

Getting Started

Where can I download the NIVOMAX Viewer Apps & Data Libraries?

Synaxiom does not distribute the NIVOMAX Viewer software or data libraries directly to users.

NIVOMAX Viewer applications and data libraries must be downloaded from the Self-Serve Portal or Download Center provided by your OEM or Content Supplier, the same source where your library data license was obtained.

Are You Eligible for Support?

Only users covered by a Service Level Agreement (SLA) are eligible for direct SLA-based support from Synaxiom.

If you are not sure whether you have an SLA, or if you need help accessing support services, contact us and we’ll guide you to the appropriate resource.

Check Support Eligibility

No SLA? No Problem

If you’re not covered by an SLA, you can still use the NIVOMAX Help Center.

Public content is available to everyone. To access user-specific or restricted content, you’ll need the Distribution ID associated with your organization’s distribution of NIVOMAX.

The Help Center is your primary resource for:

• Comprehensive manuals & guides
• Troubleshooting tips
• Common questions and known issues
• General guidance on using the NIVOMAX platform

For non-urgent issues, questions, or general feedback, you’re always welcome to reach out through the Help Center.

Feedback and Improvement

Software-Related Questions, Feedback, and Issues

Your input helps improve NIVOMAX. Depending on what you need to share, please use the appropriate option below:

• General Feedback & Suggestions: Share ideas, usability feedback, or non-urgent suggestions to help us improve the NIVOMAX platform.
  Submit General Feedback
• Report a Bug or Issue: Report software bugs, unexpected behavior, or technical issues you encounter while using NIVOMAX.
  Report a Bug or Issue

All submissions are reviewed by our team. If additional information or support eligibility is required, we’ll follow up and guide you accordingly.

Help Center: Always Evolving

The NIVOMAX Help Center is continuously updated based on user feedback and platform changes.

If you can’t find what you’re looking for, contact us. You’re also encouraged to share feedback on the types of information you would like to see, such as guides, how-to articles, or clarifications. We will be glad to incorporate additional content that addresses the needs and concerns of our user base.
Send us your request

Data-Related Feedback

For feedback related to data libraries or content accuracy, please contact your OEM or Content Supplier directly.

Content Suppliers own and manage the data libraries they distribute and are best equipped to address data-specific concerns. Synaxiom does not handle or distribute data libraries.

If you are unsure who to contact or how to submit this feedback, you can reach out to us through the Help Center for guidance. Registered users can also refer to the For Registered Users section in the right sidebar after logging in for additional contact and support options.

Learn More About NIVOMAX Support SLAs

For detailed information about how NIVOMAX support is structured, including service levels and coverage, visit:

Support & SLA Model for the NIVOMAX Platform

Still Need Help?

If you’re not sure where to start, submit a request and we’ll help guide you in the right direction.

Send us your request

Check Support Eligibility

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