Getting Started: Basic FAQ
Last Updated on February 13, 2025 | 4 min read
- What is the difference between SYNAXIOM and NIVOMAX?
- SYNAXIOM is the company that developed and owns the NIVOMAX Platform.
- What is the difference between an ePub supplier and NIVOMAX?
- An ePub supplier, such as OEMs, CMs, or operators, sells access to electronic publications (ePubs). NIVOMAX is the software platform they use to sell, publish, distribute, and view these ePubs. The supplier provides the content, while NIVOMAX delivers the technology and tools to access it.
- I purchased data licenses from an ePub supplier under a different product name. Is this the same as NIVOMAX?
- No, what you purchased is a license to an ePubs product granted to you by the supplier and not to NIVOMAX. The name your ePub supplier uses is specific to their service, not the NIVOMAX platform itself. NIVOMAX is the software that supports the service, managing and accessing your data licenses and publications.
- Do I need to purchase a separate license for NIVOMAX to install the apps and use them?
- No, you do not need to buy a separate NIVOMAX license. The ePub supplier from whom you received your data license has already purchased the necessary licenses from SYNAXIOM. By sending you an invitation, they are including you in their authorized user pool, which is permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software as long as the ePub supplier maintains a valid NIVOMAX software license.
- What do I need to start using NIVOMAX?
- You need a user account set up by your ePub supplier. You will receive login credentials or instructions on how to access the platform using your organizational credentials through SSO.
- I received an invitation to use NIVOMAX. What does this mean?
- This invitation from your ePub supplier grants you access to their service powered by NIVOMAX, allowing you to view and manage relevant ePubs.
- How do I activate my account after receiving an invitation?
- Follow the instructions in the invitation email, which typically include clicking a link and logging in to activate your account.
- I am new and don’t have any credentials. What should I do?
- If you already use other services from your ePub supplier, you can log in using your existing Single Sign-On (SSO) credentials. If not, contact your ePub supplier’s support team to set up your credentials.
- The ePub service has a different name than NIVOMAX. Are they the same?
- No, the service name is specific to your ePub supplier and is used for branding or specific offerings. NIVOMAX is the technology platform that powers these services.
- What should I do if I encounter issues with my ePub service or NIVOMAX?
- Contact your ePub supplier’s support team for any service-specific issues or problems with the NIVOMAX platform. For quick help, check the NIVOMAX Help Center for self-serve content.
- How are updates to the NIVOMAX platform or ePub service communicated?
- Updates are communicated through notifications within the NIVOMAX platform and may also be sent via email by your ePub supplier. Regularly check for updates to ensure you have the latest features.
- I use multiple ePub services. Will they all be on NIVOMAX?
- If your ePub suppliers use NIVOMAX and you are authorized, then yes. Confirm with each supplier to understand which platform they use and the terms of use.
- Is training available to help me use NIVOMAX effectively?
- Yes, ePub suppliers typically provide training for their services using NIVOMAX. The platform itself offers general user guides and support materials. Contact us for specific training needs.
- How do I manage my data licenses on NIVOMAX?
- Data licenses are managed through the NIVOMAX platform by a Data License Admin who oversees license distribution and assignment for your organization. Access the list of your Data License Administrators at the NIVOMAX Self-Serve Portal.
- Why has my Device ID changed after upgrading to 2024-2 (v3.5.x) of the NIVOMAX Viewer?
- In versions 3.4.2 and older, Device IDs were generated using system-specific hardware signatures. This method caused issues when generating Device IDs for virtualized workstations.
To address this, as part of v3.5.x (NMX-V-35X-16 in the release notes), we have reworked the logic for Device ID generation. This update ensures consistent and accurate ID generation, including for installations on virtualized Windows computers.
What should I expect after upgrading?
- Your Device ID will change upon launching the NIVOMAX Viewer for the first time after the upgrade.
- The Self-Serve Portal will automatically update with your new Device ID, provided an internet connection is available. If offline, a manual profile exchange is required.
- This is a one-time change introduced in v3.5.x and does not require further action.
Important:
Do not confuse Device ID with the NIVOMAX Network Edition Client Viewer Name—they serve different purposes. We do not modify the Client Viewer Name as part of this upgrade.
