Need Help or Support?
Where to go when users need help or support with NIVOMAX. It helps users choose the correct support or help channel, with or without an existing SLA
Issue Reporting & Feedback
Below is a list of topics in this section. Select a topic to open the product manual at that page.
Category description
This section explains how to report issues, submit feedback, and share observations to help improve the NIVOMAX platform.
Support vs Help Center
Defining the difference between support services and help resources in NIVOMAX. It helps users understand when to use documentation versus contacting support.
How to Get the Support You Need Quickly and Effectively
How to Get the Support You Need Quickly and Effectively. It helps users understand methods on how and from who support can be obtained
Requesting Access to Restricted Pages? What Happens Next?
An overview of Requesting Access to Restricted Pages? What Happens Next?. It helps users understand the validation process and follow up communications they recieve
Guide to Triage Your Experience Before Submitting a Bug Report
A guide to how users should triage their experience before submitting a support request. It guides users in collecting information and identifying the correct support path.
Reporting an Issue or Bug
How to report a bug or issue via our Help Center. It helps users correctly identify and share symptoms and corrective actions.
How to Write & Submit a Complete Support Ticket Description
How to Write & Submit a Complete Support Ticket Description. It helps users provide the right information to speed up issue resolution.
How to Submit Feedback and Report Issues on NIVOMAX
A guide on how to submit feedback and report issues in NIVOMAX. It helps users communicate problems clearly to support teams.
Help Us Improve
The Help Us Improve Section. It helps users submit variuos types of feedback for review and support
Thank You for Your Feedback. What Happens Next?
Post Feedback Submission Messages - Thank You for Your Feedback. What Happens Next?. It helps users understand the feedback review process and follow up actions they can take.
