Enhancing Security and Privacy with AWS SSO

At SYNAXIOM, security and identity protection are paramount. As we continue to enhance our platforms—including the SYNAXIOM Support Ticket System, NIVOMAX Case Management System, and the Help Center—we’ve made the strategic decision to adopt Amazon Web Services (AWS) Single Sign-On (SSO) as our authentication system. Here’s why:

Enhanced Security Through Centralization

AWS SSO allows us to centralize authentication across all our systems. By consolidating identity management under AWS, we reduce the risks associated with multiple, disparate authentication methods. This centralization enables us to apply consistent security policies and protocols, ensuring that all user identities are protected by the same robust security measures, regardless of which SYNAXIOM service they are accessing.

Superior Identity Protection

Local authentication systems, while convenient, often leave organizations vulnerable to various security risks, including outdated encryption methods, inadequate access controls, and increased exposure to brute force attacks. With AWS SSO, user credentials are managed in a secure, cloud-based environment that benefits from continuous updates, threat intelligence, and best-in-class security practices. AWS’s proven infrastructure provides advanced protection against unauthorized access, with options for multi-factor authentication (MFA), fine-grained access controls, and automatic threat detection.

Reduced Risk of Data Leaks

One of the key reasons for choosing AWS SSO as our authentication system is its ability to abstract identity information from our systems. Instead of managing identity data locally—where it could be more vulnerable to breaches—AWS SSO abstracts this data into a secure environment. This approach significantly reduces the risk of identity-related data leaks, ensuring that sensitive user information remains protected.

Simplified User Experience

Beyond security, AWS SSO offers a streamlined and simplified login experience for our users. Whether accessing the Support Ticket System, Case Management System, or Help Center, users can log in with a single set of credentials, reducing the burden of managing multiple passwords and enhancing the overall user experience.

Protecting Identity Information on Our Public-Facing Sites

In addition to enhancing our internal security through AWS SSO, SYNAXIOM is committed to protecting the identity information of all users on our public-facing sites. We have implemented a policy where no personally identifiable information (PII) such as names, company names, or email addresses is stored or hosted on our public sites. This policy ensures that even in the unlikely event of a security breach, no information that could be used to identify an individual or organization is at risk.

Zero Identity Storage Policy

Our public-facing sites are designed to operate without retaining any identity-related data. This includes all identifiable information that could link back to a user, such as names, email addresses, or company affiliations. By not storing this data, we minimize the potential impact of any unauthorized access, further safeguarding our users’ privacy.

Focus on Privacy and Security

SYNAXIOM’s commitment to privacy extends beyond compliance; it’s about ensuring that our users feel confident and secure when using our services. By leveraging AWS SSO for authentication and maintaining a strict no-identity-storage policy on our public sites, we ensure that user privacy is not only respected but also actively protected.

By choosing Amazon Web Services SSO as our authentication system and implementing a no-identity-storage policy on our public sites, SYNAXIOM is taking significant steps to ensure the security and privacy of all users. This dual approach reflects our dedication to providing secure, reliable, and user-friendly platforms that prioritize the protection of personal and organizational information.