
NIVOMAX Viewer Freezes at Library Import Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. NIVOMAX Viewer Freezes at Library Import Last Updated on July 16, 2024 \| 2 min read Issue Description The NIVOMAX Viewer freezes when importing a library. This guide provides step-by-step troubleshooting solutions to resolve this problem. Common Cause Standard (Restricted) User running the NIVOMAX Software without the required read / write permissions to the Data Store Folder selected during the installation. Resolution When NIVOMAX Viewer is intended to be run by a user with a standard Windows account, one of the two possible configurations below must be completed for it to function properly: Run the NIVOMAX Network Edition – Data Server or the NIVOMAX Viewer Desktop Edition with elevated (administrator) privileges. Configure a Data Store Location Folder with Read / Write access for Standard (restricted) Windows Users Other Possible Causes If the above common cause resolution does not resolve your issue, please refer to the alternative steps below: Step 1: Check License Validity Verify if you have a valid data license. If you’re unsure, contact your organization’s Data License Administrator. You can find their contact information in the NIVOMAX Self-Serve Portal under Profile & Team > Team Overview. If your license has expired or is invalid, reach out to your Data License Administrator for support. Step 2: Verify Library Availability Check if the required library is available in the Download Manager or the NIVOMAX Self-Serve Portal under License & Subscriptions > Active Licenses. If the library is not listed, contact one of your organization’s Data License Administrator for help. Step 3: Manual Data Import Ensure that the data was downloaded directly from the NIVOMAX Self-Serve Portal. If not, download it from the portal by going to Downloads & Activation > Library Downloads or use the Download Manager within the Windows software to initiate the download. Avoid importing data from other sources, as this could lead to compatibility issues or incomplete data. If you need further assistance, please contact NIVOMAX support through the feedback and support section in the software or by reaching out to your organization’s Data License Administrator. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

NIVOMAX Viewer Freezes at Library Import

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

NIVOMAX Viewer Freezes at Library Import

Last Updated on July 16, 2024 | 2 min read

Issue Description

The NIVOMAX Viewer freezes when importing a library. This guide provides step-by-step troubleshooting solutions to resolve this problem.

Common Cause

Standard (Restricted) User running the NIVOMAX Software without the required read / write permissions to the Data Store Folder selected during the installation.

Resolution

When NIVOMAX Viewer is intended to be run by a user with a standard Windows account, one of the two possible configurations below must be completed for it to function properly:

Run the NIVOMAX Network Edition – Data Server or the NIVOMAX Viewer Desktop Edition with elevated (administrator) privileges.
Configure a Data Store Location Folder with Read / Write access for Standard (restricted) Windows Users

Other Possible Causes

If the above common cause resolution does not resolve your issue, please refer to the alternative steps below:

Step 1: Check License Validity

Verify if you have a valid data license. If you’re unsure, contact your organization’s Data License Administrator.
You can find their contact information in the NIVOMAX Self-Serve Portal under Profile & Team > Team Overview.
If your license has expired or is invalid, reach out to your Data License Administrator for support.

Step 2: Verify Library Availability

Check if the required library is available in the Download Manager or the NIVOMAX Self-Serve Portal under License & Subscriptions > Active Licenses.
If the library is not listed, contact one of your organization’s Data License Administrator for help.

Step 3: Manual Data Import

Ensure that the data was downloaded directly from the NIVOMAX Self-Serve Portal. If not, download it from the portal by going to Downloads & Activation > Library Downloads or use the Download Manager within the Windows software to initiate the download.
Avoid importing data from other sources, as this could lead to compatibility issues or incomplete data.

If you need further assistance, please contact NIVOMAX support through the feedback and support section in the software or by reaching out to your organization’s Data License Administrator.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Page Contents

NIVOMAX Viewer Freezes at Library Import

Disclaimer

Licensing

Confidentiality

NIVOMAX Viewer Freezes at Library Import

Last Updated on July 16, 2024 | 2 min read

Issue Description

Common Cause

Resolution

Other Possible Causes

Step 1: Check License Validity

Step 2: Verify Library Availability

Step 3: Manual Data Import

Guides