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NIVOMAX New User Corner

If you are new to NIVOMAX, you are in the right place.

This page is designed to help you quickly understand how NIVOMAX works and where to begin, even if you have no prior experience.

NIVOMAX is accessed through a web browser. You sign in through your organization and use the NIVOMAX Viewer to view and work with content. Some organizations also provide installable versions of the Viewer for desktop or mobile use, depending on their workflow.

Use the search bar or the sections below to get started. If you are unsure where to begin or cannot access what you need, the NIVOMAX Help Center can help guide you.

Need Help? If you are unsure:

Where to sign in
Which Viewer you should use
Why data or content is not visible
Who manages access in your organization

Quick Start Checklist

Identify Your OEM or Content Supplier

You must identify your OEM or Content Supplier. Each OEM or Content Supplier:

Uses its own SSP (Self-Serve Portal)
Provides access to applications and data
Manages SSO accounts and licenses

If you are not sure who your OEM or Content Supplier is, contact your organization’s administrator.

Need Help? Contact Us

1. Sign-in Access

A login account provided by your OEM or Content Supplier
An invitation to join NIVOMAX

Once you can sign in, you can access NIVOMAX online.

2. Data License Assignment

An active subscription through an OEM or Content Supplier
A data license assigned to you by a Data License Administrator (DLA)

After your license is assigned, you can access data in the browser.

3. Installed Viewer Applications (optional)

If you need local or offline access, you may need to install a Viewer application.

macOS, iOS, and iPadOS Viewer apps are provided through your OEM or Content Supplier’s app store
Windows Viewer applications are downloaded from your OEM or Content Supplier’s instance of the NIVOMAX Self Serve Portal

NIVOMAX Viewer applications are not distributed directly by NIVOMAX.

Installed Viewer applications require data license activation before use.

Getting Started

How access and invitations work

How login accounts are managed

NIVOMAX Viewer options and user types

When Viewer downloads are required

Installing NIVOMAX Viewer

Using NIVOMAX

Data licenses and availability

Frequently Asked

Troubleshooting

Getting Support

Training

Managing and maintaining ePubs libraries

Information for Data License Administrators

Sign-Up for your Help Center account

Sharing feedback and product insights

Frequently Asked Questions (FAQ)

Getting started

What is NIVOMAX?

NIVOMAX is an aviation technical publications platform. OEMs, operators, and maintenance organizations use it to access aircraft manuals and technical documents, online or offline.

What do I need to start using NIVOMAX?

A sign-in account and invitation from your organization
A data license assigned by your Data License Administrator (DLA)

When both are complete, you can access licensed data.

Access & SSO

How do I access NIVOMAX?

You sign in through your OEM or Content Supplier’s SSO.

Once a valid data license is assigned, use the NIVOMAX Viewer.

Viewer (web vs installed)

What is the NIVOMAX Viewer?

The NIVOMAX Viewer is the tool used to view and work with IETP or IETM content. It can be accessed:

In a web browser, or
Through an installed Viewer application

Do I need to install software to use the NIVOMAX Viewer?

Web access requires no installation
Installed Viewers may be provided by your OEM or Content Supplier

Installed apps & offline

How do new NIVOMAX users download the NIVOMAX Viewer apps?

NIVOMAX does not distribute applications directly.

macOS / iOS / iPadOS: via OEM or Content Supplier app store
Windows: via the NIVOMAX Self Serve Portal (SSP)

Licenses & DLA

Who manages my data licenses?

Your organization receives subscriptions and data entitlements from an OEM or Content Supplier.

A Data License Administrator (DLA) within your organization assigns data licenses and manages access.

I don’t know who my Data License Administrator (DLA) is

On the dashboard, use the Data License Administrators widget to identify and contact the DLA assigned to your team.

Troubleshooting & support

I can sign in but see no data

License not assigned
License not activated in an installed Viewer

Who do I contact for help?

Use the Support Eligibility Form in the NIVOMAX Help Center.

Help Center