New User Corner - NIVOMAX Help Center

Welcome to the New User Corner

The New User Corner is designed to guide you through your first steps with NIVOMAX, from receiving your invitation email to setting up your account, downloading the necessary applications, and accessing all the resources available to you. This section provides a clear path to help you quickly and efficiently get started, ensuring you have everything you need to make the most of the NIVOMAX platform.

Top 5 FAQs

Is the Help Center free?
I can’t log in to the applications, what should I do?
Where can I download the libraries?
Do I need more than one license for the same library to access it on different computers?
Who should I contact for technical support?

Is the Help Center free?: Yes, the Help Center is free for all NIVOMAX users. It provides access to resources, guides, and support to help you maximize the platform.
I can’t log in to the applications, what should I do?: If you're having trouble logging in and don’t have your ePubs Supplier's contact information, reach out to us using this form, and we'll direct you to the right contact.
Where can I download the libraries?: Once you have a valid license assigned, you can download and import data libraries directly from your ePubs Supplier’s NIVOMAX platform instance.
Do I need more than one license for the same library to access it on different computers?: In most cases, the Web Edition is complimentary for users with an assigned license. However, please contact your ePubs Supplier for details on the specific rights and access management configuration.
Who should I contact for technical support?: For technical issues, contact your ePubs Supplier’s support team. Additionally, we encourage you to visit the NIVOMAX Help Center, where you may find useful content. If you need further assistance, you can submit feedback through the Help Center forms. While we don’t offer direct support, your feedback helps us create relevant content and improves the platform for all users.

Help Center

How can we help you?

Upcoming Release Update: NIVOMAX 2024-2

Launching September 2024

This landing page is intended to be accessed online. For the full experience and to ensure you have the most up-to-date information, please visit the online version by clicking here.

Welcome to the New User Corner

Top 5 FAQs

Getting Started

Getting Your Invitation

Setting Up Your Account with an ePubs Supplier

NIVOMAX Apps & User Types

Downloading NIVOMAX Viewer

Installing NIVOMAX Viewer

Using NIVOMAX

Where can I get data licenses?

Frequently Asked

Troubleshooting

Tech Support Kit

Training

Adding and Maintaining ePubs Libraries

For Data License Administrators

Create Your Help Center Account

Share Your Insights & Submit Your Feedback

Other Useful Resources for New Users