
Missing Libraries in the Download Manager Disclaimer SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region. Licensing It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license. Confidentiality This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners. This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance. Missing Libraries in the Download Manager Last Updated on July 16, 2024 \| 2 min read The NIVOMAX Viewer‘s download manager is designed for users to view and download available licensed (digital) products and updates directly. Issue Description I have subscribed to a digital product (tech pubs library) but I do not see it available for download in the Download Manager. Issue is experienced on: NIVOMAX Viewer Desktop Edition and the NIVOMAX Data Server > Download Manager. Common Causes Data License for the digital product is not assigned to your login user or tall the assigned licenses are already activated and in use. You are login to the NIVOMAX Viewer using a different username (user ID) than the one to which the licenses are assigned. Resolution Check License Assignment and Availability: Contact one of your Data License Administrators to confirm if the necessary licenses have been assigned to your User ID. Sometimes licenses might not be assigned, could have been unassigned or all in use. Verify User ID and Login Session: Ensure you are logged in with the correct User ID that the licenses are assigned to. Licenses are user-specific and tied to the User ID under which they were granted. Access to Data License Administrator If unsure who your Data License Administrator is, you can find a list on the Self-Serve Portal under the Profile & Team > Team Overview section. They can provide details about your license status and assist in reassigning or updating your license settings. Technical Checks Restart the NIVOMAX Viewer or Refresh the Download List to ensure that any updates or changes to license assignments are refreshed properly in your session. Check your internet connection to ensure consistent access to the NIVOMAX Download Service. Document and Report If issues persist, prepare to document the problem with specifics such as the User ID, any error messages, the time of the incident, and steps already attempted for troubleshooting. This information will be crucial for further assistance from technical support. Submit a support ticket via the platform with all collected information and a detailed description of the issue. Additional Information to Include in the Ticket Company and User ID: Clearly state the company name and your User ID. Detailed Description: Describe the issue you are experiencing and any steps you have already taken to resolve it. Screenshots: If possible, include screenshots that illustrate the problem; these can be very helpful for the support team. For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX. This document also has an online version which may be more up-to-date.

Missing Libraries in the Download Manager

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

This page must not be removed before distributing the document. It must remain present in all shared copies to ensure proper communication and compliance.

Missing Libraries in the Download Manager

Last Updated on July 16, 2024 | 2 min read

The NIVOMAX Viewer‘s download manager is designed for users to view and download available licensed (digital) products and updates directly.

Issue Description

I have subscribed to a digital product (tech pubs library) but I do not see it available for download in the Download Manager. Issue is experienced on: NIVOMAX Viewer Desktop Edition and the NIVOMAX Data Server > Download Manager.

Common Causes

Data License for the digital product is not assigned to your login user or tall the assigned licenses are already activated and in use.
You are login to the NIVOMAX Viewer using a different username (user ID) than the one to which the licenses are assigned.

Resolution

Check License Assignment and Availability: Contact one of your Data License Administrators to confirm if the necessary licenses have been assigned to your User ID. Sometimes licenses might not be assigned, could have been unassigned or all in use.
Verify User ID and Login Session: Ensure you are logged in with the correct User ID that the licenses are assigned to. Licenses are user-specific and tied to the User ID under which they were granted.

Access to Data License Administrator

If unsure who your Data License Administrator is, you can find a list on the Self-Serve Portal under the Profile & Team > Team Overview section. They can provide details about your license status and assist in reassigning or updating your license settings.

Technical Checks

Restart the NIVOMAX Viewer or Refresh the Download List to ensure that any updates or changes to license assignments are refreshed properly in your session.
Check your internet connection to ensure consistent access to the NIVOMAX Download Service.

Document and Report

If issues persist, prepare to document the problem with specifics such as the User ID, any error messages, the time of the incident, and steps already attempted for troubleshooting. This information will be crucial for further assistance from technical support.
Submit a support ticket via the platform with all collected information and a detailed description of the issue.

Additional Information to Include in the Ticket

Company and User ID: Clearly state the company name and your User ID.
Detailed Description: Describe the issue you are experiencing and any steps you have already taken to resolve it.
Screenshots: If possible, include screenshots that illustrate the problem; these can be very helpful for the support team.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.

Help Center

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Page Contents

Missing Libraries in the Download Manager

Disclaimer

Licensing

Confidentiality

Missing Libraries in the Download Manager

Last Updated on July 16, 2024 | 2 min read

Issue Description

Common Causes

Resolution

Access to Data License Administrator

Technical Checks

Document and Report

Additional Information to Include in the Ticket

Guides