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How to Set Up the NIVOMAX Network Edition on a Windows Server for RDP Access

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

Confidentiality

This document (“Document”) contains confidential and proprietary information owned by SYNAXIOM Inc. (“SYNAXIOM”). No part of this Document may be reproduced, copied, or distributed in any form or by any means without the prior written permission of SYNAXIOM Inc. Unauthorized use, disclosure, or reproduction of this Document is strictly prohibited. Any third-party intellectual property mentioned herein is the property of their respective owners, and such mention is for informational purposes only and does not imply any association with or endorsement by the owners.

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How to Set Up the NIVOMAX Network Edition on a Windows Server for RDP Access

Last Updated on January 23, 2025 | 5 min read


Prerequisites

    • Administrative Access: Ensure you have admin rights for installation and configuration.
    • NIVOMAX Installer: Obtain the setup files from your ePub Supplier’s NIVOMAX Self-Serve Portal. Files needed:
      • NIVOMAX Network Edition – Data Server v3.5.x or greater
        NIVOMAX-NET-DATA-SERVER-WIN-x64-V3.x.x-{Build_ID}.exe
      • NIVOMAX Network Edition – Client Viewer v3.5.x or greater
        NIVOMAX-NET-CLIENT-VIEWER-WIN-x64-V3.x.x-{Build_ID}.exe
    • RDP Port Planning: Determine the range of TCP ports based on the expected number of concurrent users.

      When multiple users connect to the NIVOMAX Network Edition Client Viewer via Remote Desktop Protocol (RDP), each user session requires its own unique TCP port. Proper planning ensures that sufficient ports are available for all expected concurrent connections. Without an adequate range of ports, users may encounter connection failures, leading to disruptions in workflow. The port range should account for the maximum number of users who may be connected simultaneously, plus a buffer for unexpected increases in usage.

Step 1: Install the Data Server and Client Viewer

Option A: Install Both on the Same Server

  1. Download the setup files for both the Data Server and Client Viewer.
  2. Run the Data Server setup:
    • Right-click the installer and select Run as administrator.
    • Follow the prompts to choose the installation directory
      (default: C:\Program Files\NIVOMAX Data Server).
    • Configure the server’s IP address and port (default: 3000).
    • Run the Data Server as a Service: Set up the Data Server to run as a background service using the Windows Task Scheduler (see details below).
  3. Run the Client Viewer setup:
    • Follow the installation steps to choose the directory
      (default: C:\Program Files\NIVOMAX Client Viewer).
    • Provide the Data Server’s IP and port for connection during setup.

Option B: Install on Separate Servers

  1. Install the Data Server on the first server following the instructions above.
  2. Install the Client Viewer on the second server by running the Client Viewer setup:
    • Follow the installation steps to choose the directory
      (default: C:\Program Files\NIVOMAX Client Viewer).
    • Provide the Data Server’s IP and port for connection during setup.

Step 2: Configure RDP Access

  1. Allow Remote Desktop Connections: On the Windows Server(s), enable Remote Desktop in system settings.
  2. Set Up RDP Port Range:
    • During Client Viewer installation, specify a range of TCP ports for RDP sessions.
    • Example: For 10 users, configure ports 4000–4010.
    • Ensure the range is large enough to accommodate the maximum expected users.

Step 3: Configure the Data Server to Run as a Service

Follow these steps to configure the NIVOMAX Data Server using the Windows Task Scheduler to ensure it runs independently of user sessions:

  1. Open Task Scheduler:
    • Press Win + R, type taskschd.msc, and press Enter.
  2. Create a New Task:
    • Click Action > Create Task.
    • On the General tab:
      • Enter a task name (e.g., NIVOMAX Data Server).
      • Select Run whether user is logged on or not.
      • Check Run with highest privileges.
  3. Set the Trigger:
    • Navigate to the Triggers tab and click New.
    • Set the trigger to At startup.
    • Ensure Enabled is checked, then click OK.
  4. Set the Action:
    • Go to the Actions tab and click New.
    • Select Start a program.
    • Provide the path to the Nivomax.exe executable (default: C:\Program Files\Nivomax Data Server\Nivomax.exe).
  5. Configure Conditions:
    • In the Conditions tab, ensure Start the task only if the computer is on AC power is checked.
  6. Configure Settings:
    • Go to the Settings tab.
    • Check Allow task to be run on demand.
    • Check If the task fails, restart every… and configure retry settings.
  7. Save and Test:
    • Save the task and provide credentials when prompted.
    • Test the task by running it from the Task Scheduler interface.

Step 4: Using the NIVOMAX Client Viewer via RDP

    • Account Setup: Each RDP user must have their own Windows account.
    • User Instructions:Users can log in via Remote Desktop Protocol (RDP) and launch the NIVOMAX Client Viewer. Depending on how the administrator set up the application, users may either access it via a desktop shortcut or through the Start menu:
      • Option 1: Double-click the NIVOMAX Client Viewer desktop shortcut, if available.
      • Option 2: Open the Start menu, begin typing NIVOMAX, and select the application when it appears.
      • Option 3: Scroll to the N section in the Start menu and select the NIVOMAX Client Viewer icon.

      Starting with version 3.5.x, RDP users can launch and use the NIVOMAX Client Viewer just like users on a physical LAN. This enhancement eliminates the shared Client ID limitation, ensuring a seamless experience for all users. When configuring the NIVOMAX Network Edition on a Windows Server for RDP connections, ensure that version 3.5.x or greater is installed to take advantage of these improvements.

Step 5: Verify Installation

  1. Test the Data Server and Client Viewer connection from an RDP session.
  2. Verify users can access the Client Viewer without issues.
  3. Ensure all necessary ports are open in the firewall.

Notes and Limitations

  • In versions prior to 3.5.x, all Client Viewer sessions share the same Client ID. Disconnecting one session may disconnect all users.
  • For the best experience, upgrade to version 3.5.x or later.

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.


CONFIDENTIAL

This document is the property of SYNAXIOM Inc.