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Finding Error and Debug Logs for NIVOMAX Applications

Disclaimer

SYNAXIOM does not distribute NIVOMAX Viewer setup files directly to end users. To obtain the necessary setup files, users must download a copy directly from the Technical Publications Supplier's NIVOMAX Self Serve portal, subsequent to agreeing to the terms and conditions stipulated therein. The Technical Publication Supplier, possessing a valid Distribution ID for their copy of the NIVOMAX Applications, is the sole distributor. Access to and use of the NIVOMAX Viewer is contingent upon the purchase of a Data License for a digital product from the Technical Publications Supplier. The digital product downloaded will function exclusively with the viewer provided by the respective Supplier. Users are advised that the distribution of NIVOMAX Viewer setup files may be governed by applicable export control regulations depending on their region.

Licensing

It is not necessary for end-users to purchase a separate NIVOMAX license. The Technical Publications Supplier from whom you have acquired your Data License has already procured the requisite licenses from SYNAXIOM. By extending an invitation, they include you within their authorized user pool, as permitted under their NIVOMAX license agreement. You are authorized to use the NIVOMAX software provided the Technical Publications Supplier maintains a valid NIVOMAX software license.

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Finding Error and Debug Logs for NIVOMAX Applications

Last Updated on July 17, 2024 | 1 min read


Installation Error Logs

  • If errors occur during installation, use the latest installer with logging enabled. Look for the installer named similar to: NIVOMAX-Standalone-x64-v1.2.19-DEBUG-v2.exe. This installer is available on the designated FTP site. Note that DEBUG versions are not available on the Self-Serve Portal.

Important: Use DEBUG versions only for troubleshooting. They may leave residual files after uninstallation.

Log Locations

  • NIVOMAX Viewer Desktop Edition: The logs are stored at C:\Program Files\Nivomax Viewer\_Nivomax Viewer_installation\Logs.
  • NIVOMAX Network Client Viewer: Find the logs at C:\Program Files\Nivomax Network Viewer\_Nivomax Network Viewer_installation\Logs.
  • NIVOMAX Data Server: Logs are located at C:\Program Files\Nivomax Network Console\_Nivomax Network Console_installation\Logs.

Application Error Logs

  • If you experience errors or unexpected behaviors while using NIVOMAX, access the debug logs from these locations and include them with your support request.
  • Log Locations

    • NIVOMAX Viewer Desktop Edition: C:\Users\{UserName}\AppData\Local\Nivomax\log
    • NIVOMAX Network Client Viewer: C:\Users\{UserName}\AppData\Local\Nivomax\client\log
    • NIVOMAX Data Server: C:\Users\{UserName}\AppData\Local\Nivomax\console\log

For the latest documentation on this and other important topics, please refer to the NIVOMAX Help Center. The NIVOMAX Help Center is your primary resource for up-to-date information, guidelines, and self-serve support for NIVOMAX.

This document also has an online version which may be more up-to-date.


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This document is the property of SYNAXIOM Inc.