Compliance with Privacy Laws

SYNAXIOM is headquartered in Quebec, Canada, and complies with the General Data Protection Regulation (GDPR) for users in the European Union, the GDPR as enshrined in the UK’s Data Protection Act 2018, and adheres to Quebec’s privacy laws and regulations. We are dedicated to safeguarding your personal information under these legal frameworks.

Information Collection and Use

Why We Collect Information: To provide personalized services, understand how our services are used, and improve the quality of our offerings. Information is collected through:

• Automated means such as traffic data and cookies, capturing details like IP addresses, browser types, and interactions with our site.
• Direct interactions where you provide personal information for newsletters, downloads, or service inquiries. This includes but is not limited to names, email addresses, and phone numbers.

Cookies and Tracking Technologies: We use cookies to improve your experience, understand site usage, and for targeted advertising. You have control over your cookie settings and can adjust your preferences at any time.

We process personal data based on your consent, the necessity to perform a contract, legal obligations, and our legitimate interests.

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Data Sharing and Disclosure

Your information is not sold or indiscriminately shared. Sharing occurs under specific conditions.

• With service providers who assist in our operations (under strict confidentiality agreements).
• For legal reasons, such as in response to subpoenas or to protect our rights.
• With your explicit consent.

International Data Transfers

Given our global operations, data may be transferred internationally, including to regions outside the European Economic Area or Canada. We ensure all such transfers comply with relevant privacy laws and have adequate safeguards in place. We use Standard Contractual Clauses and other appropriate safeguards to protect your data when transferred internationally.

Data Protection and Security

We take the security of your data seriously and have implemented measures to prevent unauthorized access, disclosure, alteration, or destruction. These include advanced encryption, secure server environments, and regular security audits. However, no system can be completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and the appropriate authorities within 72 hours, as required by GDPR.

Your Rights

You have rights under the GDPR and Quebec privacy laws, including:

• Accessing and obtaining a copy of your personal data.
• Requesting correction or deletion.
• Objecting to or restricting processing.
• Data portability.
• Withdrawing consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• To exercise any of these rights, please contact us at info@synaxiom.com.

Children’s Privacy

We do not knowingly collect personal information from children under 16. We require verifiable parental consent for users under 16 in accordance with GDPR. If you believe we have inadvertently collected such information, please contact us so we can take immediate action.

Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it regularly. Your continued use of our services after any changes signifies your acceptance of those changes.

Cookies and Tracking Technologies

We obtain your explicit consent for the use of cookies where legally required, and you can adjust your preferences at any time.

Contacting Us

If you have any questions about this policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us at:

Email: info@synaxiom.com

Phone: (514) 363-1887

Address:  PO Box 46055 BP Center Pointe- Claire, Pointe-Claire, QC, Canada H9R 5R4

This policy, alongside our terms and conditions, outlines our complete commitment to your privacy and data protection.

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Recent Privacy Policy Updates (version July 16, 2024): We’ve made important updates to our Privacy Policy to ensure greater transparency and compliance with regulations. Key changes include:

• Clarified lawful basis for data processing.
• Expanded user rights information.
• Added safeguards for international data transfers.
• Enhanced details on data breach notifications.
• Refined cookie consent mechanisms and data retention policies.