Troubleshooting
Below is a list of topics in this section. Select a topic to open the product manual at that page.
This section is locked. Sign in to access the Viewer Guide.
Issue Description
The NIVOMAX Viewer freezes when importing a library. ...
Resolving Common Problems and Getting Help
Check System Requirements: Ensure that your computer meets the minimum system requirements to ...
Handling False Positives with Endpoint Protection Systems
When deploying software, encountering issues with anti-virus or endpoint protection systems is a common ...
Manually Deleted Application Files or Folders
Issue Description
The application is exhibiting unexpected behavior, including loss of access to licensed libraries, ...
Invitation Emails Not Received
Intended Audience: ePub Supplier IT and Business Administrators
Issue Description
Users are intermittently not receiving invitations ...
Network Client User Gets Redirected Back to the List of Manuals After Selecting a Manual
Intended Audience: NIVOMAX Network Edition - Client Viewer Users
Issue Description
Network Client User gets redirected ...
Missing Libraries in the Download Manager
The NIVOMAX Viewer's download manager is designed for users to view and download available ...
