Troubleshooting

Below is a list of topics in this section. Select a topic to open the product manual at that page.

Category description

Handling False Positives with Endpoint Protection Systems

An article and guide on how to identify and handle false positives generated by endpoint protection tools when running NIVOMAX. It helps IT teams maintain security controls without blocking normal platform operation.

Network Client User Gets Redirected Back to the List of Manuals After Selecting a Manual

Common reasons regarding Network Client User Gets Redirected Back to the List of Manuals After Selecting a Manual. It helps users understand the causes and how to resolve and get support

Resolving Common Problems and Getting Help

An introductory starting point for resolving common NIVOMAX problems and finding support resources. It helps users choose the right troubleshooting path and know when to escalate.

Invitation Emails Not Received

Common reasons regarding Invitation Emails Not Received and how to resolve this. It helps users understand the causes and how to resolve and get support .

Manually Deleted Application Files or Folders

Risks related to what can happen if NIVOMAX application files or folders are deleted manually. It helps users recognize symptoms and choose the safest recovery method.

Missing Libraries in the Download Manager

Common reasons why libraries may not appear in the Download Manager and how to restore access. It helps users verify entitlements, connectivity, and download status.

NIVOMAX Viewer Freezes at Library Import

Descriptions and solutions surrounding the common causes of NIVOMAX Viewer freezes during library import. It provides checks and recovery actions to help you complete the import successfully.

CONFIDENTIAL

This document is the property of SYNAXIOM Inc.